1. SHIPPING
a. You will receive an email confirming stock availability, delivery times and shipping charges (if applicable) together with payment instructions. Your order will not be processed until you make a payment.
b. Please take care to ensure accuracy when entering the delivery address for your order. Unfortunately, we are unable to redirect parcels once they have left our fulfilment centre. Where the shipping address differs from the billing address, please ensure permission is obtained for the disclosure of personal information under the Privacy Act for third party recipients.
c. Delivery times on the website relate to the delivery service and do not include dispatch time. Orders for out of stock items will be sent within 2 business days of their arrival at our Fulfilment Centre from our suppliers.
Delivery Within Australia
a. For delivery to company addresses or workplaces, the Company Name and Floor/Level must be included in the address details.
b. Please check the delivery address carefully, as parcels cannot be redirected once in transit.
c. Where an order is returned to us as unclaimed, refused or insufficiently addressed, we will contact you by email for further instruction. Please note that additional delivery charges will apply to have these orders resent.
Additional Delivery Charges
On rare occasions, we reserve the right to adjust delivery costs for large orders or bulky items. You will be contacted and asked to accept these charges before your order is dispatched. You may cancel your order at any time prior to dispatch.
Additional delivery charges may apply where a parcel has been returned unclaimed, refused or insufficiently addressed and is resent at your request.
2. RETURNS, REFUNDS & EXCHANGES
a. We will refund, credit or exchange products in original sale condition on presentation of the original Tyre City sales receipt. Once tyres are fitted they cannot be returned. Restocking fee of 10% applies to all returns.
b. Please contact us within 14 days of receipt of your order, to advise of return, faulty goods, incorrect or omitted items and to arrange a replacement or refund prior to posting your return.
c. Delivery and packaging charges are not refundable for change of mind refund. Additional delivery charges will apply for returns and exchanges.
d. Please send your return, including a copy of your receipt and a note with your instructions to:
Tyre City
10 Ingleston Road
Wakerley
QLD 4154
e. Please allow up to 21 business days for refunds to be processed.
